14 days to change your mind

You can return non-customised products within 14 days of delivery, for any reason. The product must be intact, clean, unused, with original labels and packaging.

Customised products cannot be returned

Products embroidered with your logo, name or stable branding are made specifically for you and cannot be returned or exchanged, except in case of manufacturing defects. Please check the size guide on the product page and your logo file before ordering: we are happy to confirm both by WhatsApp or email.

How to return

1. Write to us within 14 days of delivery, quoting your order number and the product you wish to return.

2. We send you the return address and instructions. Return shipping is at the customer's expense, unless the product is defective or we sent the wrong item.

3. Pack the product carefully in its original packaging and ship it with a tracked service.

Refund

Once the parcel reaches our warehouse we inspect the product. If it is intact and clean, we refund the product price to the original payment method within 14 days of receiving the return. Original shipping costs are not refunded. Products that come back used, dirty, damaged or without labels cannot be refunded and will be returned to the customer.

Exchanges

Wrong size? Write to us: we tell you whether the size you need is available and organise the exchange under the same conditions as a return.

Defective products

If a product has a manufacturing defect, contact us with photos and your order number: we replace it or refund it, including shipping costs. This does not affect your legal rights as a consumer.