Processing time Non-customised products ship within 1–2 working days from payment. Orders containing customised (embroidered) products are made to order in Italy and ship within 15–20 working days. If an order contains both customised and non-customised products, it ships complete when the customised items are ready. You receive an email with the tracking number as soon as the parcel leaves our warehouse.

Delivery times (after dispatch)

• Italy: 1–2 working days

• European Union, standard: about 96 hours (4 working days)

• European Union, express: 2–3 working days

• Outside the EU (United Kingdom, Switzerland, United States, Canada and others), express: 2–3 working days

Delivery times are courier estimates and may vary during holidays, sales periods or for remote areas. Shipping costs and available services are shown at checkout before payment.

Customs and duties Orders shipped outside the European Union may be subject to import duties, taxes and customs fees applied by the destination country. These charges are paid by the customer to the courier or customs authority and are not included in our prices.

Damaged or missing parcels Check the parcel on delivery. If it is damaged or incomplete, write to us within 48 hours with photos of the packaging and the products, quoting your order number. We will open a claim with the courier and send a replacement or refund.

Wrong address Please check your shipping address at checkout. Parcels returned to us because of an incorrect or incomplete address can be reshipped at the customer's expense.